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Financial services provider MoneyGram reported a hack and cybersecurity issue that impacted the company, prompting an investigation.

“On September 27, 2024, we discovered that an unauthorized third party accessed and obtained personal information of certain consumers between September 20 and 22, 2024,” the money transfer company said in a statement.

According to the company, affected consumer data includes:

  • “Limited” Social Security Numbers
  • Government identification documents
  • Routine contact information, including email, addresses and telephone numbers
  • birth date
  • Bank account numbers
  • Electricity bills
  • Money Gram Plus Rewards
  • Transaction information
  • Criminal investigation information (e.g. fraud) for “a limited number of consumers”

Data breach: According to the company, fraudsters are accessing Ticketmaster users' email accounts and stealing tickets

MoneyGram says it is working to resolve the issue

In response to the data breach, MoneyGram said third-party cybersecurity experts would be leading the investigation. Additionally, the company has been cooperating with law enforcement authorities on this matter.

When the company learned of the issue, it temporarily suspended certain services. However, it is now working normally.

MoneyGram urges customers to keep an eye on free credit reports and review account statements.

“In addition, we have agreed to provide free identity protection and credit monitoring services to affected U.S. consumers for two years,” the company said, adding, “We regret any inconvenience caused by this issue.”

Taylor Ardrey is a news reporter for USA TODAY. You can reach her at [email protected].

On By John Fenwick

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